1. About these terms
These Terms of Service ("Terms") set out the agreement between you and Squeaky Pro Services ("we", "us", "our") when you book or receive any of our services, or use our website at www.squeakyproservices.co.uk. By booking a service with us or using the site, you agree to these Terms.
These Terms do not affect any statutory rights you have as a consumer under the Consumer Rights Act 2015 or other UK law.
2. Who we are
- Legal entity: [Squeaky Pro Services Ltd / sole trader name]
- Companies House number: [confirm]
- VAT number: [confirm or "not VAT registered"]
- Registered address: [confirm], Manchester, M20 4TB
- Contact: info@squeakyproservices.co.uk · 07990 309 507
3. Services we provide
Squeaky Pro Services offers between-tenant property services in Greater Manchester, including:
- End-of-tenancy and deep cleans
- Carpet and upholstery cleaning
- Removals and rubbish clearance (under our waste-carrier registration)
- Painting and decorating (touch-up and full repaints)
- Small maintenance and handyperson work
- Garden tidy and maintenance (mowing, trimming, weeding, jet wash)
- Deposit-dispute evidence packs (photo evidence and cleaning checklists)
The exact scope of any job will be set out in the quote we send you. We do not undertake work that requires specific regulated trades (gas, certain electrical work, structural work) unless explicitly stated in the quote.
4. Quotes and pricing
Quotes are issued by email, text or in writing. Unless a quote says otherwise:
- All prices are in pounds sterling.
- Quotes are valid for 30 days from the date issued.
- Quotes are based on the information you provide. If the actual property, condition or scope is materially different from what was described, we may revise the quote on attendance.
- For VAT-registered customers, VAT will be shown separately on invoices.
Indicative pricing shown on our website is for guidance only and does not constitute a binding quote.
5. How a booking is formed
You request a booking through our online form, by email or by phone. We will respond with a quote and availability. A booking is only confirmed when we email or text you a written confirmation of the date, time, scope and price.
Until we have confirmed the booking in writing, no contract exists between us.
6. Your responsibilities
To allow us to do our work properly, you agree to:
- Provide accurate information about the property and any access requirements
- Make sure we have keys, codes or a contact who can let us in at the agreed time
- Ensure utilities are working at the property (running water, electricity, heating in winter)
- Disclose any known hazards (asbestos, electrical faults, structural problems, hoarding, pest infestation, biohazards)
- Move or secure anything of value or sentimental importance before we arrive, unless you have asked us to handle it in the quote
- Provide parking or, where parking is paid, reimburse reasonable parking fees
If we arrive at the agreed time and cannot gain access through no fault of ours, we may charge a callout fee of up to £[amount] to cover the wasted journey.
7. Our standards and obligations
We will:
- Carry out the work with reasonable skill and care, to the standard required by the Consumer Rights Act 2015
- Send our team in clean uniform with photographic ID on request
- Use our own materials and equipment unless agreed otherwise
- Provide a time-stamped photo evidence pack on completion, where included in the quote
- Respect your property, neighbours and tenants
8. Payment terms
Unless our quote or your account agreement states otherwise:
- One-off jobs for consumers: a deposit of [amount or %] may be requested at booking, with the balance due on completion.
- Portfolio / letting-agent accounts: monthly consolidated invoicing, payable within 14 days of invoice date.
- We accept payment by card (via Stripe), bank transfer and any other method we agree in advance.
- Late payment may incur interest at the rate set by the Late Payment of Commercial Debts (Interest) Act 1998 (currently 8% above the Bank of England base rate, plus a fixed sum).
- We may refuse to start further work for any account that has overdue invoices.
9. Cancellations and rescheduling
You may cancel or reschedule a confirmed booking by emailing or phoning us. Unless agreed otherwise:
- More than 48 hours' notice: free of charge.
- 24-48 hours' notice: 25% of the quoted price may be charged.
- Less than 24 hours' notice (or no-show): up to 100% of the quoted price may be charged.
We reserve the right to cancel or reschedule for reasons beyond our reasonable control (see Force Majeure below). Where we cancel and you have already paid, you will receive a full refund of any unused amount.
10. Your right to cancel as a consumer (distance contracts)
If you are a consumer and you booked our services without meeting us in person (for example, online or by phone), you have a statutory right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 to cancel within 14 days of booking, with no reason needed.
However, if you ask us to start work within those 14 days and we complete the job before the cooling-off period ends, you lose the right to cancel for free for that work, and you must pay for the work performed.
To cancel, email info@squeakyproservices.co.uk with your booking reference.
11. Liability and insurance
We hold:
- Public liability insurance with cover of £[amount] per claim, with [insurer name].
- Employers' liability insurance (where required) with cover of £[amount].
- Goods-in-transit and / or treatment risk insurance as appropriate to the work being done.
Our liability to you in connection with any one job is limited to the lower of (a) the price paid for that job or (b) the amount recoverable under our applicable insurance policy, except where the law does not allow such a limit (for example, for death or personal injury caused by our negligence, or for fraud).
We are not liable for indirect or consequential loss, loss of profit, loss of business, loss of rental income or loss of opportunity. We are not liable for damage caused by pre-existing defects, hidden faults, or items you failed to disclose.
For business customers, the limits above are part of the commercial agreement. For consumers, your statutory rights under UK consumer law are unaffected.
12. Damage and complaints
If something is damaged during our work, or you are not satisfied with the standard of the work, please tell us within 48 hours of completion. We will:
- Investigate promptly and ask for photo evidence and any other relevant information.
- Where the fault is ours, return free of charge to put it right (or, in the case of damage, repair, replace or compensate as appropriate).
- Where the matter is not resolved to your satisfaction, escalate to our formal complaints process — write to info@squeakyproservices.co.uk, marking the email "FORMAL COMPLAINT".
13. Subcontractors
We may use approved, insured subcontractors for trades such as gardening, painting or removals where this is appropriate. We remain responsible to you for the work and we vet subcontractors against the same standards we apply to our own team.
14. Force majeure
We are not liable for any failure or delay caused by events outside our reasonable control, including but not limited to: severe weather, transport disruption, fire, flood, power loss, pandemics, government action, or industrial action by third parties. Where such an event affects a booking, we will contact you as soon as practical to reschedule or refund.
15. Data and privacy
How we handle your personal data is set out in our Privacy Policy.
16. Use of this website
The content on this website is owned by Squeaky Pro Services or used under licence, and is provided for general information. You may not copy, republish, or commercially exploit any part of it without our written permission.
We do our best to keep the site accurate and available but make no warranty that it will be uninterrupted, error-free, or that the information on it is fully up to date.
17. Governing law and jurisdiction
These Terms and any dispute arising from them are governed by the law of England and Wales. The courts of England and Wales have exclusive jurisdiction, except that consumers resident in Scotland or Northern Ireland may bring proceedings in their local courts.
18. Changes to these terms
We may update these Terms from time to time. The "Last updated" date at the top of this page reflects the most recent revision. For ongoing portfolio accounts, we will notify you of any material change at least 30 days before it takes effect.
19. How to contact us
- Email: info@squeakyproservices.co.uk
- Phone: 07990 309 507
- Post: Squeaky Pro Services, [registered address], Manchester, M20 4TB